web pages – Micro Business Specialist

Market Maker is Live: Marketing Breakthrough for Home Stagers

Market Maker Launches

I have been focused on my home stagers blog the past week as I prepared for the launch of Market Maker. Market Maker was designed to specifically address the needs of the Home Staging Industry, but it is applicable in many other businesses as well.

The fundamentals of Market Maker are little more than what I have been preaching here for some time.

Effective use of an ethical bribe, and solid follow-up. It’s easy to preach, because it works. And I get a lot of people who will nod their heads and say it makes sense, but will they follow-through? Often not, because it’s work and more importantly because it takes them out of their comfort zones.

With Market Maker I hope to alleviate most of those obstacles, by doing the work for them. I will do their keywords to get them more traffic. I have provided a great ethical bribe, and even a selection of follow-up messages. I will create a opt in box for them that won’t require them to change their existing web pages. All they will need to do is to get their computer person to upload some code. And provide some basic information about their business so I can present it properly.

I’m willing to do the same for most any other business as well. The advantage of the home stagers is that they are a scattered industry. And multiple people can use the same tools without a conflict.

The genius of the home stagers program is that I have transferred to them the ability to sell the eBook of which the ethical bribe is a sample and keep half the proceeds. It should be a no brainer, but it may take a few pioneers to lead the way.

It will be a new idea for many, and in these economic times many will be afraid to invest in their businesses. I hope I’m wrong about that. Time will tell.

Which is Worse no Meta Tag Keywords or the Wrong Ones?

This afternoon I am giving my short version of my “trade show as web pages” talk to the board of a local business group. My goal is to find additional speaking opportunities where I can present to larger audiences of business people. Because as my report says, I think most small business web pages stink!

In preparation for the meeting, I checked the web site of the host location as well as the associations meta tags. I offer businesses a free worthwhile tip just for listening to my pitches and felt I should offer the same to these good people as well.

It turns out the association had no keywords or site description in their meta tags at all.

But perhaps even worse was the host locations web site. It is a private housing facility offering student housing. Its meta tag keywords were totally irrelevant to its web site and mission. It included keywords of voting, survey, course evaluations, census, segmentation, and others that clearly were intended for a totally different site.

Presumably someone copied a desirable format as a template and plunked the residence halls content on someone else’s framework.

I’m not sure which is worse to have no keywords or bad ones. What do you think. I’d appreciate any comments you might have as I will probably use it as a bad example in future presentations. I will of course keep the people involved secret so as not to embarrass anyone.

As I spend more and more time looking at local business web sites, I find such omissions and or errors are not uncommon. Usually, people just plain have ineffective keywords.

Some will argue that meta tags don’t matter, but they would be wrong. While Google may spend less attention to them than in the past, a good 40% of all computer searches still use other search engines that do.

Outside the internet marketing niche’s internal wars, most main street businesses are too busy getting product out the door and struggling to meet payroll to worry about meta tags. Their web pages are built by their son’s or nephews of techies who may know how to put a page together but are clueless about how to market.

No wonder most small businesses are disappointed with their web pages. They don’t get the traffic they should, and then when they do get traffic, most people don’t seem to do anything.

In the resources section of this blog, I offer a report for sale called HTML in Simple Terms. It’s only $9.97 and well worth the price if only to get the information on pages 16-18 on Using Meta Tags.

My guess is that over 80% of all small business web sites need work in this area alone.

Blank Billboard for Sale: What will you pay?

Have you ever passed by a blank billboard on a backwater highway with a 1-800 number on it? Or perhaps one saying, “Your message here?” I have, but it’s been a while since the last time. Mostly I suspect, because I seldom venture off the main freeways in my normal travels these days.

In past years, I did a bit more traveling to smaller towns in out-state Minnesota and Wisconsin and I would see a fair number of them. Mostly on roads that used to be the main thoroughfare in the pre-freeway era. I suspect a good many of them still exist.

In those traveling days I used to consult with towns and counties on how to attract businesses to their communities. Today, I consult with businesses on how to attract customers. Same business, different focus.

A billboard is a marketing device some businesses use to attract customers. It’s like a display ad in a newspaper or magazine. It provides a graphic image and perhaps some keywords to people who happen to be passing by. On the highway, in their cars. In the newspaper or magazine as one’s eyes pass from one article or story to the next, one page to the next.

They have a hard job to do. They need to make an impression on your conscious or sub conscious mind quickly. It must be the sub conscious the advertiser is aiming for because there are very few such images that ever really capture my conscious mind’s attention.

Now as a kid, I remember the old Burma Shave signs because they were different and funny. I remember a number of teaser campaigns over the years that had me guessing as to what was coming next, but I can’t remember what any of them were about at the moment. I admit that I do notice some of the new billboard campaigns from time to time when they change along one of my regular routes. But I don’t remember ever buying something because I saw a billboard, do you?

My uncle Urban had a billboard on the highway from the Minneapolis to St. Cloud where he had a butcher shop. The sign read, “Gaida’s Meats” with a sausage on on fork that protruded above the sign. It was a clever enough visual effect, breaking out of the box. I suspect he got at least occasional comments from customers in the store about it. Particularly when it was new. But I doubt it brought in any new customers. It may have, however, brought in a few more existing customers. Not because it made his product any more valuable, but because it created status. A sense of importance because everyone who lived in St Cloud saw it whenever they returned home from a trip to the cities.

In my uncle Urban’s eyes the sign wasn’t meant for people from Minneapolis that happened to be going to St Cloud, it was for people from St Cloud who happened to have traveled to the Twin Cities. They would be coming back on this road. And that’s where he placed his sign.

Now I’m talking about billboards today, because in many ways they are like a business website. The clever ones may catch my attention as I browse through many related sites online. But only if they are on the highway I am traveling. If I am on the freeway, and the web site is on a dusty county road, I will never see it. And no matter how cute, creative or otherwise inspired it may be, it may as well not exist at all. It may as well be blank. In my book, it’s not even worth a toll free call to find out how much someone wants to put my message on it.

When it comes to online advertising, far too many people have spent all their effort coming up with a great image and feel for their sites and not given any thought to whether to put their site on a freeway where it will be seen by thousands or on a dirt road where only the crows and gophers will see it.

On the internet, the way you get in front of the traffic from Minneapolis to St Cloud is to make sure the keywords in your meta tags put you on the right highway. In addition, you need to use those same keywords in your message – in the body of your web pages.

This is particularly easy for local businesses, and a bit more difficult for those who compete on a national scale.

If my uncle still had his butcher shop, I would encourage him to use St Cloud Butcher Shop, St. Cloud Meats, Saint Cloud Butcher Shop, Stearns County Butcher Shop, Benton County Butcher Shop, and Polish Sausage as just a handful of maybe several hundred keywords in his meta tags.

In fact, I would take every conceivable term like meat, sausage, etc., and pair it with every conceivable geographical term that people in the area might use to find what they were looking for in a computer search. I call such terms geographical long tail keywords. And they are designed to mimic the actual phrases people might type into their search engine. While they might type “sausage” the first time, when they see over 20 million responses they will quickly find a geographical term to narrow their search if they are looking for a place like my uncle’s where they can get good Polish sausage.

And yet if you look at most business web pages you will see terms like plumber, attorney, dentist, groceries, resort, bait, or what have you in their meta tags. Such keywords are worthless. But so too is having Minneapolis, or Saint Cloud, or New York.

As my frequent readers know, I have been working with the Home Staging Industry for the past 9 months or so. As I dug deeper into the keywords that people actually use, I have grown a list of 124 terms for the home staging industry. Most were fairly obvious, others less so. I have been offering a service to the industry where I concatenate the various keywords I have researched together with the relevant geographical modifiers for individual home stagers. It gets a bit tedious and time consuming. But the result has been a block of keywords that puts my client’s web pages on the internet freeway, while their competitors are advertising their business on the dusty back roads of the internet where no one goes.

Where do you want your billboard to be? If it’s appropriate for your business, follow my example and create a series of geographical long tail keywords. It will make a difference in how often your potential customers find you. It also will make it far more likely that you get top ranking for a keyword phrase when you are the only person who has taken the time and effort to include in in your keywords.

Don’t forget that you also want to incorporate as many of the major terms into the body of you text as well. So if you are a Homestager in Saint Cloud, Minnesota, make sure to say so in the text of your web page as well as in the meta tags.

Do You Need More Than One Web Site?

Within the internet marketing world, people have ten’s and hundreds of web sites. Each with a different URL and each targeted to a specific niche or purpose. That permits each web site to be addressed to a particular audience. And since the site is targeted, so too are the keywords, which means these sites tend to rank higher than if they were attempting to be all things to all people.

Off line businesses and those firms operating online in niche arenas should consider whether or not they too would benefit from multiple web sites.

I will once again use my friends in the Home Staging Industry as an example of a situation where two web sites may make a lot more sense that one.

If you go to most home stagers web sites you will see that they are primarily directed to the home owner. But if you were to survey home stagers as I have done, you will see that most of them market not to home owners but to Realtors, who they hope will refer home sellers to them.

This means the Home Staging company has two different marketing objectives. One is to convince realtors that they can help sell a home faster and for more money, and the second is to convince the home owner that they can help sell a home for more money and faster. While it appears to be the same objective, it’s not.

For the home stager, the sale to the individual home owner is critically important, but represents just one sale. The sale to the Realtor, might not in itself win any direct business, but represents a series of prospective future business.

Home stagers offer two primary benefits to their customers, faster sales and higher price. While both are important to home sellers and to Realtors, the relative ranking between the two vary. A home owner is more likely to be impressed with the prospects of a higher price, as any such higher price will help pay for the services they are being asked to cover. For a Realtor, the higher price may mean a marginal improvement to their commission. More important to them, is the speed with which a home sells, so they can go on to the next.

Now while both share same objectives their motivations differ. To be most efective, the sales pitch to either market should lead off with their primary motivation. That in turn calls for two web pages, and two marketing pitches.

This is going to be true for any business that markets to distributors as well as final customers. And probably many more circumstances as well.

How about your business. Do you have multiple audiences you are marketing to?

If so, you really should be thinking in terms of multiple rifle shots rather than a blunderbust shotgun spread.

Most businesses try to accomplish this with multiple pages on one web sie. And this may be an adequate compromise in some cases, but it is always a compromise, and an opportunity for a competitor to step in and out compete you.

One objection has been the need to buy multiple domain names and hosting accounts. And while this is a pound wise penny foolish objection, the fact is that with the right hosting service there is no need to pay any more to host a second, third, fourth, or even twentieth web site.

It would take me a while to sit down and even count the total number of web sites I have. And they are all on one account. And that account costs me less than $25 a month. I use HostGator

They offer me the opportunity to have an unlimited number of web sites on one account and enough bandwith to cover my needs and that of most small business people. These can be readily stepped up should my increased use of video require a future adjustment.

I mention the hosting problem, as just one barrier to having multiple sites. A second site, probably means reworking the first and then adding the second. This will take some site design work and of course that entails a one time expense. But the final result is a more clearly targeted marketing campaign, and better marketing results.

I would have two “ethical bribes,” one each on each of the two new web sites to build a separte email list of prospective home owners and Realtors. Using my home staging example, I might offer a report on how to de-clutter your home on the web site directed to homeowners, and a different report on how to discuss home staging with your clients on the Realtor Oriented Web Site.

The prepackaged follow-up messages would be distinctly targeted as well.

It’s important to clarify your marketing objectives, and then to develop approriate marketing tools such as web sites and autoresponder porgrams to meet those objectives over time. If you need three web sites, you should have three.

What do you need?

Most Business Web Pages StinK! Free Download Now

I just completed my newest report, called “Most Business Web Pages StinK!” subtitled, Web Sites are like Trade Shows. Readers of this blog will soon realize this is a recompilation of five previous blog posts on the Trade Show theme. The current version is number 1.2, I am working on 1.3 which will be revisions after my wife gets done proof reading it, and a resources section at the end.

I intend to use this as an eye opener for hopefully thousands of small business people. In these tough economic times it only makes sense to better utilize all of our existing resources such as our web sites.

And since upgrading them is not difficult or expensive, it makes even more sense.

Let me know if you need my help.

Is your web page a billboard on a deserted highway?

A decade ago, small businesses flocked to the internet. It was going to transform the way business is done and they wanted to be part of it. And many are today quite disappointed and perhaps philosopical about how their web pages didn’t do didly squat.

While there is no doubt the internet has changed how business is done today, for most businesses all that changed is they now have an internet Yellow Pages add in addition to there actual listing.

The only people that go to their web site are people who already know about their business, and are jsut checking for a phone number or the times we are open.

While that’s certainly not true of all businesses, it is true for a good many, how about you?

I’ve been preaching on three major topics here about why I think most business web sites stink.

Most aren’t using their ability to list their business in multiple categories.
Most have just a billboard, or an electronic brochure and not an interactive site
Why most web sites are so bad, even when you paid good money for them.

In my prior posts on this blog, I have tried to use the trade show as a metaphor as to what the role of your web pages should be. I encourage you to look back at my past postings and read them.

In the last few days, I have been focusing on how most web sites I’ve reviewed lately have poor and often no keywords.

If you were able to afford it, and were in the wall paper business, you might buy a yellow pages ad under wall paper, and maybe under decorating or a number of other yellow page headings. Most businesses don’t as its very expensive to do so, even with multiple category discounts.

With your web pages, you don’t need to pay extra to be listed in multiple categories. You just need to do a systematic listing of all relevant keywords that your possible customers might use in an effort to find you.

This may take a little time and effort, but once done, it will pay tremendous rewards in additional traffic and potential new business.

You may have thought your web designer would have done this for you. But unfortunately most web designers are not marketers. They tend to be graphic artists or techno geeks. Great at creating web pages, but not necessarily at getting your web site to generate the business you had hoped it would.

Keywords: Missing in Most Small Business Web Sites

So far, I haven’t found a single home staging web site with good keywords in the meta tags of their web site. In my search of web sites in South Minneapolis, I have found fewer than 1 in 20 that was even close to having effective keywords. In general, that’s true of most small businesses.

This is a big mistake, as the keyword placed in your web pages meta tags are what almost all the search engines other than Google uses to find web sites to display. And while Google may have the largest chunk of web search, they certainly don’t have it all.

That’s because most people are likely to use the search tool that comes with their computer. My wife for example has Yahoo on hers. While she may say she is going to “Google” something, she actually uses Yahoo. Yahoo uses meta tags. So does MSN, ASK and virtually everybody but Google.

I have been focusing on the Home Staging Industry for the last half year or so. As part of that effort I am trying to help these small businesses improve their web sites to first draw more traffic, and then get more of those people who do visit to do something.

I have created a base list of some ten dozen key words people often use to search for home stagers in their market. I add or subtract a few depending on the scope of service of the individual home stager, and then incorporate geographical elements to come up with a comprehensive set of what I call, “geographical long tail keywords.” These are the phrases people actually use to search for to find a business in their neighborhood. For a recent client in Virginia, I ended up with 599 keyword phrases. In time this should more than double the amount of traffic her web site receives.

Every locally based business should have a comprehensive set of geographically relevant keywords in their meta tags. This is the hidden code that the search engine “bots” see, but no one else does. Unfortunately most web site developers are techies, and not marketers, and they often don’t have a clue as to what they should put in there.

Depending on the industry sector, I can create a set of geographically tied keywords for as little as $75. I will review your web site for free, in advance to determine whether or not it’s needed in the first place. email me at enetwal@gmail.com with any questions.

Web Pages: It’s what happens afterwards that counts

This is the fifth of five posts comparing web pages to a trade show. In the first we compared the multiple reasons people have for being at a trade show and how people browsing the web have varying interests as well.

We then discussed exhibitor’s booths and drew comparisons to web page design, booth location with keywords and exhibitors signage and the importance of the the web real estate that is “above the fold.”

We then talked about attractors, how they bring people passing by to the booth and how their goal was to transform prospects into leads. I suggested and maintain that this is precisely the purpose of both a trade show and a web page.

And yesterday, I discussed the people at a trade show and how this was one area where a trade show had a distinct advantage over a web site. It’s much easier for people to be interactive. To ask and answer questions. I went on to talk about an empty trade show booth with just brochures left behind. I think you would agree with me that having people interact with prospects is far more effective than a stack of brochures, however nice they may be.

Unfortunately, most business’s web pages are just that, electronic brochures. This is a shame as its not difficult at all to begin the process to change that. The key component is an opt in box that can either be tied into the web page design, ideally “above the fold” and promoted with an valuable attractor. Of note, its possible to add a “light box” style Opt In form, that doesn’t require you to make any changes to your existing web site.

For many businesses the best type of attractor is a free down loadable report providing useful “How to,” or “What to look for” information. Think about the types of questions the people at your trade show booth would be most likely asked and answer them in a short and concise format.

The goal of both a trade show and your web site is to transform the web browser from being just another face in the crowd into a “lead.” A lead is someone the trade show people call or mail to after they empty the sweepstakes box of all those names that didn’t win the “free siding” or what ever they used to capture people’s names and contact info.

The advantage for the web site is that it’s easy to capture your leads name and email address, if you offer the viewer something they want. What I call an ethical bribe. And once you do, you can design a series of follow up emails to provide them additional useful information they need to make a wise buying decision.

There are two types of emails a business owner might send these new leads. This first set is a structured series of email that are pre-written and are “dripped” on the recipient at appropriate intervals. These are “evergreen” messages that once written and installed in an auto responder can be left to do their thing over time. Once set up they run on auto pilot.

These can be simple or sophisticated. An initial email for instance could ask the recipient if they want specific info an several different topics. If they pick one or more they can opt into as many different specialized series of followup messages as may be desired. This is useful for firms with multiple product lines.

Designing and creating this initial series of follow-up emails is the biggest investment in the entire process. A top notch auto responder service such as AWEBER can cost under $20 a month and will reliably capture the lead from your web page or even permit people to sign up even if you do not have a web page. Once the initial series of emails is created, will work day in and day out for you for peanuts.

A second type of follow-up message is the broadcast message. These can be used to advertise special sales, or send out holiday greetings or any other message you want. The combination of preloaded evergreen messages and occasional broadcasts can fulfill many purposes and can serve to not only win new business, but effectively stay in touch with existing customers as well.

This ongoing aspect of maintaining periodic contact with current and past customers is one of the best uses of an auto responder, and one that will generate significant new sales for any business that takes the time to creatively apply it to their specific circumstances.

Follow up is the name of the game in new sales and in developing repeat business. As I said in the title, it’s what happens after a person has been to your web site that counts, when you get around to counting your bottom line.

Check out the page above that discusses my services. I can help you apply these concepts to your business and help it grow, even in these challenging times.

Web Pages: People Vs. A Brochure

This is the fourth in a series of postings comparing a business web site to a trade show. In the initial post we discussed the traffic flow at a trade show and how it resembled web traffic. Then we looked at the exhibit booth and showed at least three corresponding aspects of a web page. And yesterday, we talked about attractors used at trade shows and how they too could and should be applied online.

Today we will talk about the people behind the booth at a trade show and see if we can’t learn some lessons from them as well.

I almost touched on the people in yesterday’s post on attractors, as it’s common for firms, particularly larger corporations to use models in their booths. Pretty women do seem to have an attractive quality.

But the main purpose of the people in the booth is to engage in conversation with the passing traffic.
The booth setup itself may have optimum placement on the floor, and attractors up the wazoo but it really doesn’t matter if there’s no one there to meet and greet, ask and answer questions.

Now some firms may just rely on pictures and exhibits posted in their booth to convey their message, and others may put a stack of brochures on the table for passerby’s to pick up. This may be better than nothing, but do you think it’s as effective as having a real live person who can engage prospects in conversation? Not likely.

Remember that we discussed the varied makeup of the crowd. Some are there for exercise or entertainment, others to get information, and a few to buy. As they walk past our booth, it’s the job of the booth staff to engage them in conversation, to inquire about their needs, interests and to elicit their questions.

Getting to understand what they are looking for is one of the key ingredients for both the seller and the prospective buyer to learn whether or not a transaction is possible. When it is, the conversation also serves as an investment by both parties in terms of time and effort toward a mutually agreeable solution. If properly handled, if the sales staff is good and skilled in their conversation, this is the process that leads a prospective buyer to the decision point, and ultimately the successful sale.

This is one area, where the trade show has a distinct advantage over the web site. The personality and skill of a good sales person in an interactive conversation with a prospect is hard to replicate online on a web page.

Because it’s difficult, doesn’t mean that steps can’t be taken to design the web presentation in a way that at least mimics the live relationship.

A few paragraphs ago, I suggested live staff were better than a table full of brochures or static pictures on the booth wall. That is precisely the level where most small business web sites are now.

They are little more than brochures. And like most brochures they get tossed into the mental round file almost immediately.

We want to avoid that. We want instead to mimic the live salespeople and set up our web sites to answer questions. To do that we need to think about what our least informed prospective customer might want to know. When designing your web pages, imagine that you are at a trade show. What questions did people ask? These are the questions your page needs to begin to answer.

Our web sites should thus focus on setting the basic parameters of our product, so that viewers get a sense of what we are about. So they are able to make some basic self assessment as to which type of product or service they might be interested in. But then, most businesses should stop.

They should turn the responsibility back to the prospect to declare themselves a “Lead” by having them opt in for more information. This is similar to a person in the crowd at a trade show walking up to the booth. The booth staff engage in small talk and lead to some basic clarifying information. When the prospect asks a relevant product oriented question, they may still be just fishing for general information, but they are also beginning the sales process. It’s time to bring them into a sophisticated sales presentation.

In real life, your sales person would answer and followup with more questions. Online, you need to convert that person then and there. Convert them from being a prospect in the crowd to a “Lead” in your sales funnel. You need them to opt in to your auto-responder service, so they can get more detailed information to enable them to make a “wise decision.” This is exactly what we discussed yesterday in our conversation about attractors.

Don’t miss the point about giving them information to make a wise decision. Design your opt in “ethical bribe” as a tool for them to make a wise decision. Offer them the information they need to do that. Offer them the info they need, when they need it and you are well on your way to the sale.

Once they have opted in, the conversation is now interactive. They came to your site. You provided information, They responded by opting in. A conversation has begun.

Once you have the leads, you need to do the follow-up. That’s our next topic. Till then…