small businesses – Micro Business Specialist

Targeted Lead Generation

Listen to this post on Targeted Lead Generation on MP3

Many sales people lust after good targeted leads.

Like a fisherman who traps their own minnows or digs/farms their own worms, it’s possible to set up your own targeted lead generation system. The advantage, in addition to cost savings, is your own exclusive access to your targeted leads, and the ability to build a positive business relationship with them from the start.

Targeted lead generation is not too difficult to do on your own, if you are clear about what your potential targeted lead wants. Understanding your customer is key to any sales process.

The first step is to set up a simple web page or blog site. If you want your leads to be targeted, your site needs to be targeted as well.

Generate a list of the ten most frequently asked questions your customers raise during the sales process. Add to it the five things you wish they knew about your product before they made a buying decision. Then write out the three things that make your particular product unique. If you can come up with more than ten, five and three do so.

This list of questions, features and benefits will be the basis of your web page or blog. Examine your list through the eyes of the targeted lead you wish to generate. Of the topics on you list, which 3-5 would generate the most interest from a casual prospect not actively searching for your product at the moment?

What ever they are, design a 3-7 page report discussing them in reasonable detail. These you are going to make into a free report that you will give away to anyone who comes to your web site and requests it.

To make it even more appealing, it would be a good idea to come up with a sexy title, and a nice graphical image to catch your prospective targeted leads attention. But if the creative juices aren’t flowing you can go with something like the “The Top Three Things You Need To Know Before Buying an X”

The rest of the topics you have come up with should then be turned into individual articles. The best 6-10 should be used to create separate pages on your web site if you go the web site route, or if you go with the blog approach, all of them should be turned into blog posts.

The combination of multiple web pages on a narrowly defined topic that focuses on the key issues and questions a prospective buyer may have will attract just the people you are hoping to find.

By creating a free report, that answers their most burning remaining questions, you have a giveaway you can offer them in exchange for their email address.

By linking this system to an auto-responder you can follow-up with your new targeted lead automatically.

Your follow-up messages can repeat in a reworded manner the exact information you have already posted on your web page or in your blog. But with each message you make sure to indicate your willingness to personally answer any additional questions they may have and invite them to contact you when they are ready to make a buying decision.

The best part of this system, is that they will call you when they are ready to buy.

This method of targeted lead generation does take some effort to set up and to refine. But once it is set up, it can operate on auto-pilot and generate targeted leads for you for years to come.

It’s the equivalent of teaching someone to fish. But there’s nothing fishy about it.

Which is Worse no Meta Tag Keywords or the Wrong Ones?

This afternoon I am giving my short version of my “trade show as web pages” talk to the board of a local business group. My goal is to find additional speaking opportunities where I can present to larger audiences of business people. Because as my report says, I think most small business web pages stink!

In preparation for the meeting, I checked the web site of the host location as well as the associations meta tags. I offer businesses a free worthwhile tip just for listening to my pitches and felt I should offer the same to these good people as well.

It turns out the association had no keywords or site description in their meta tags at all.

But perhaps even worse was the host locations web site. It is a private housing facility offering student housing. Its meta tag keywords were totally irrelevant to its web site and mission. It included keywords of voting, survey, course evaluations, census, segmentation, and others that clearly were intended for a totally different site.

Presumably someone copied a desirable format as a template and plunked the residence halls content on someone else’s framework.

I’m not sure which is worse to have no keywords or bad ones. What do you think. I’d appreciate any comments you might have as I will probably use it as a bad example in future presentations. I will of course keep the people involved secret so as not to embarrass anyone.

As I spend more and more time looking at local business web sites, I find such omissions and or errors are not uncommon. Usually, people just plain have ineffective keywords.

Some will argue that meta tags don’t matter, but they would be wrong. While Google may spend less attention to them than in the past, a good 40% of all computer searches still use other search engines that do.

Outside the internet marketing niche’s internal wars, most main street businesses are too busy getting product out the door and struggling to meet payroll to worry about meta tags. Their web pages are built by their son’s or nephews of techies who may know how to put a page together but are clueless about how to market.

No wonder most small businesses are disappointed with their web pages. They don’t get the traffic they should, and then when they do get traffic, most people don’t seem to do anything.

In the resources section of this blog, I offer a report for sale called HTML in Simple Terms. It’s only $9.97 and well worth the price if only to get the information on pages 16-18 on Using Meta Tags.

My guess is that over 80% of all small business web sites need work in this area alone.

Auto Responders: The Magic Pill to Transform Your Web Site

The key component required to transform your current static web site into a marketing tool, is your auto responder. The service I use and recommend is Aweber, www.BuildRelationships.aweber.com . It is by far the preferred service, and is used by most of the internet marketers I know.

While it’s possible to have a programmer develop an auto responder service on your own web site, using a professional service makes a lot more sense in the long run. First, it’s cheap. Rates will vary depending on how much traffic you generate, but as of my writing this, most small businesses will be able to start for well under $25 a month, even less if you take advantage of their annual payment plans.

There are a couple of things you should understand. Aweber uses what’s called a double opt in system. What this means is that when a person signs up to be on your mailing list, they are actually signing up on a form you create at BuildRelationships.aweber.com. Once Aweber gets their initial message, they send out a confirmation message to the email address registered. This asks your new subscriber to confirm that they want to be on your list. Your new list member must confirm, or they will not be included.

This accomplishes two things. First, it keeps people from putting in phony email addresses, just to get your free report. And more importantly, it serves to protect you against spam complaints when people register someone else’s legitimate email address instead of their own.

Aweber is a known entity in the internet marketing world, and it’s well known they use this double opt in system. Thus the folks who monitor and prosecute SPAM complaints are far less likely to raise any issues with you, even when someone forgets they signed up for your list and complains. This avoids problems you don’t need.

In addition to the double opt in feature, they automatically insert both an automatic “opt-out” link and your legal address at the bottom of each of your messages. This means you will always be compliant with the anti Spam laws, and your subscriber knows that they can stop your emails whenever they want. Best yet, if your subscriber decides they want to stop, all they have to do is click the link and it’s done automatically. You don’t need to be involved at all.

These peace of mind features make the monthly fee more than worthwhile by themselves.

But you get a lot more than peace of mind. Aweber offers a lot of features, more than I can cover here now. But lets lay out a few, for the sake of clarity.

First, you can have multiple lists, at no extra charge. You can have a list for those people who sign up on your web site. You can have another list for people who sign up because you add, an invitation to do so on you cash register receipt or invoice forms.

This may make sense as a way to conduct separate conversations with prospective customers who are first finding you online, as opposed to the conversation you want to have with people who are existing customers.

You may also want to use this capability to focus on different product lines. Say you are a restaurant that also does catering. You might have a sub list for the catering business in addition to a primary list that promotes your weekly or monthly specials.

This ability to run multiple lists is a great asset. It allows you to have multiple conversations going on, with multiple people at the same time. All on autopilot.

There is one more basic concept to get across regarding auto responders. There are two types of basic messages. The first is the follow-up message. These are written and stored in the system and are sent automatically once a person signs up for your list. The first one goes out immediately once they have confirmed that they want to be on the list. Then you can pre-schedule any number of additional lists as you wish. Depending on your particular needs, you may want to send a second message three days after they get the first one, and then maybe another in 3-5 days, and then weekly thereafter.

Some people set up mini courses on topics of interest to their customers. A Liquor store may for example create a series of posts on wines, or the characteristics of different beers they sell. A restaurant, may do recipes or cooking tips, etc. The key thing about follow-up messages is that they should be “Evergreen.” With any luck people will be signing up to your list every day from now till the end of time. You want messages that make sense no matter the time of year. So event though it may be Spring, when you are writing you messages, eventually it will be winter when someone joins your list. All of these follow-up messages are sent sequentially based on the number of days since the person signed up on your list. So on any given day you will have message 1 going out to newly signed up people, message 3 going out to people who signed up last week, and message 14 going out to people who maybe signed up four months ago.

The second type of message is the Broadcast. This is sent to all people no matter when they signed up. This type of message is ideal for sending out messages about this week’s specials, of attractions for the coming month, or holiday greetings. If you are a dentist and want to let your patients know to schedule their appointments prior to you upcoming two week vacation cruise, you send them a broadcast message six weeks in advance and then again periodically up until you send them a message on who to contact in case of an emergency.

The best part of this, is that you can pre-schedule broadcast messages. Thus if you want, you can send a Happy New Years message for exactly at midnight next year right now.

If you have a three month advertising plan, you can schedule all your broadcasts for the coming three months at one time, and then forget about it. The messages will be sent automatically, and your customers will get you messages and respond and it won’t cost you any more than the cost of your auto responder and the time to write the messages.

There are other more advanced features available once you have you system up and running. For example you can do split testing to see which of your ads get a better response, and there are ways to tie your blog posts into the process and even pod casts. But such services are beyond the scope of this report.

Again the service I recommend is www.BuildRelationships.aweber.com.

They offer a series of helpful tutorials which should be more than adequate to get you up and running in no time. I am also available to assist you. Contact me at enetwal@gmail.com.

Is your web page a billboard on a deserted highway?

A decade ago, small businesses flocked to the internet. It was going to transform the way business is done and they wanted to be part of it. And many are today quite disappointed and perhaps philosopical about how their web pages didn’t do didly squat.

While there is no doubt the internet has changed how business is done today, for most businesses all that changed is they now have an internet Yellow Pages add in addition to there actual listing.

The only people that go to their web site are people who already know about their business, and are jsut checking for a phone number or the times we are open.

While that’s certainly not true of all businesses, it is true for a good many, how about you?

I’ve been preaching on three major topics here about why I think most business web sites stink.

Most aren’t using their ability to list their business in multiple categories.
Most have just a billboard, or an electronic brochure and not an interactive site
Why most web sites are so bad, even when you paid good money for them.

In my prior posts on this blog, I have tried to use the trade show as a metaphor as to what the role of your web pages should be. I encourage you to look back at my past postings and read them.

In the last few days, I have been focusing on how most web sites I’ve reviewed lately have poor and often no keywords.

If you were able to afford it, and were in the wall paper business, you might buy a yellow pages ad under wall paper, and maybe under decorating or a number of other yellow page headings. Most businesses don’t as its very expensive to do so, even with multiple category discounts.

With your web pages, you don’t need to pay extra to be listed in multiple categories. You just need to do a systematic listing of all relevant keywords that your possible customers might use in an effort to find you.

This may take a little time and effort, but once done, it will pay tremendous rewards in additional traffic and potential new business.

You may have thought your web designer would have done this for you. But unfortunately most web designers are not marketers. They tend to be graphic artists or techno geeks. Great at creating web pages, but not necessarily at getting your web site to generate the business you had hoped it would.

Keywords: Missing in Most Small Business Web Sites

So far, I haven’t found a single home staging web site with good keywords in the meta tags of their web site. In my search of web sites in South Minneapolis, I have found fewer than 1 in 20 that was even close to having effective keywords. In general, that’s true of most small businesses.

This is a big mistake, as the keyword placed in your web pages meta tags are what almost all the search engines other than Google uses to find web sites to display. And while Google may have the largest chunk of web search, they certainly don’t have it all.

That’s because most people are likely to use the search tool that comes with their computer. My wife for example has Yahoo on hers. While she may say she is going to “Google” something, she actually uses Yahoo. Yahoo uses meta tags. So does MSN, ASK and virtually everybody but Google.

I have been focusing on the Home Staging Industry for the last half year or so. As part of that effort I am trying to help these small businesses improve their web sites to first draw more traffic, and then get more of those people who do visit to do something.

I have created a base list of some ten dozen key words people often use to search for home stagers in their market. I add or subtract a few depending on the scope of service of the individual home stager, and then incorporate geographical elements to come up with a comprehensive set of what I call, “geographical long tail keywords.” These are the phrases people actually use to search for to find a business in their neighborhood. For a recent client in Virginia, I ended up with 599 keyword phrases. In time this should more than double the amount of traffic her web site receives.

Every locally based business should have a comprehensive set of geographically relevant keywords in their meta tags. This is the hidden code that the search engine “bots” see, but no one else does. Unfortunately most web site developers are techies, and not marketers, and they often don’t have a clue as to what they should put in there.

Depending on the industry sector, I can create a set of geographically tied keywords for as little as $75. I will review your web site for free, in advance to determine whether or not it’s needed in the first place. email me at enetwal@gmail.com with any questions.